Returns
At Aya’s Care Lab, the health and safety of our customers will always be our top priority.
For this reason, we do not accept product returns. Once a supplement, skincare, or personal care product leaves our care, we can no longer guarantee that it has been stored or handled under appropriate conditions. To ensure that every product we provide remains safe, authentic, and uncompromised, returned products cannot be accepted back into our inventory.
We understand that this may occasionally be disappointing, and we sincerely appreciate your understanding. If an issue with your order was caused by us—such as receiving the wrong product, a damaged item, or a missing product—we will gladly resolve it through a refund or exchange, as outlined in the Refunds & Exchanges section below.
Refunds & Exchanges
Refunds or exchanges will be offered in the following situations:
- You received the wrong product.
- Your order arrived damaged during shipping.
- A product is missing from your order.
- Your order cannot be fulfilled due to stock availability after payment has been received.
Customers must contact us within 48 hours of receiving their order to report any of the situations listed above.
Depending on product availability and customer preference, the issue will be resolved through either a replacement or a full refund.
If your refund is approved, it will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider.
Shipping fees will also be refunded or covered by Aya’s Care Lab whenever the issue resulted from our error.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number.
- Clear photos of the product.
- Photos of the original packaging.
- Photos of the shipping box and shipping label.
- A brief description of the issue.
Please note that claims submitted without sufficient evidence may not be eligible for a refund or exchange.
Order Cancellations
Orders may be cancelled free of charge before they have been shipped.
Once an order has been dispatched, it can no longer be cancelled and will instead be subject to the Returns, Refunds & Exchanges Policy outlined above.
Need Assistance?
If you have any questions regarding your order or require assistance, please don’t hesitate to contact us through WhatsApp, Instagram, email, or via our Contact page.
We’re always happy to help and will do our best to resolve any concerns fairly and as quickly as possible.